Take ownership. Advocate for yourself. Get to know the support team.

By freeCodeCamp.org
Published: Dec 23, 2025

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Use the popular Vercel AI SDK to create and ship a customer support agent that makes autonomous decisions to either answer questions based on your support docs or search the web in real time.

?? Study this course interactively on Scrimba:
https://scrimba.com/build-a-support-agent-with-vercel-ai-sdk-c0lk05ahir?utm_source=youtube&utm_medium=video&utm_campaign=fcc-vercel

Vercel AI SDK is a TypeScript-first toolkit for building AI features. It streamlines text generation, embeddings, and structured outputs. It plays nicely with tools, so your agent can call functions like “search the web” or “query my knowledge base” safely and predictably.

Scrimba on YouTube: https://www.youtube.com/c/Scrimba

?? Contents ??
0:00:00 Customer Support AI Agent Intro
0:06:47 Retrieval Augmented Generation Refresher
0:10:05 Embeddings Recap
0:12:57 Vector Database Embed Documents
0:20:19 Vector Database Retrieval
0:28:00 Challenge: Vector Database Retrieval
0:32:51 Vector Database Text Splitting and Retrieval
0:40:34 Vercel AI SDK Basics
0:43:51 Challenge: Vercel AI SDK Basics
0:47:22 Vercel AI SDK Structured Outputs
0:52:38 Challenge: Vercel AI SDK Structured Outputs
0:58:39 Vercel AI SDK Tool Calling
1:08:37 Challenge: Vercel AI SDK Tool Calling
1:18:04 Agentic Retrieval Routing
1:31:52 Challenge: Agentic Retrieval Routing
1:35:08 Web Search AI Agent

? Thanks to our Champion and Sponsor supporters:
? Drake Milly
? Ulises Moralez
? Goddard Tan
? David MG
? Matthew Springman
? Claudio
? Oscar R.
? jedi-or-sith
? Nattira Maneerat
? Justin Hual

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